Field service management software is gaining popularity in the business world because of its benefits. Buying and implementing the software may take a lot of money and time, but it is worth the investment. Consider the array of software available and put these factors into consideration to choose the most suitable software.
1. Understand your business
It is an important step when selecting field service management software. You need to document your current pain points and the enhancements you hope to bring by investing in the software. You can consider the capabilities you require and how you expect the new tool to enhance your process. After that, ask your vendor to offer the software that will fulfill the needs of your business.
2. Engage your technicians
Your field technicians are the users of the field service management software. Besides, they directly interact with your customers and the methods they use to record work. You need to involve your field technicians in the buying process to ensure that you buy the software that meets the company’s needs. The technicians will advise you and ensure that you reduce the field resistance to the new system.
3. Be updated on field management technology trends
Mobile and cloud tech trends currently drive the market. Therefore, you need to be updated with the trends so that you don’t purchase the outdated software. You need to research about the trends and their importance to the software. Some of the trends in the market include mobile field service, Software as a Service, integration, ruggedized, and web-based interfaces.
4. Consider your mobile needs
It is not advisable to buy field service management software that is too complex such that technicians cannot update from the field. Your field service technicians require mobile tools to enable them to update access routes, job statuses, customer information, and inventory management from any location. The app should be user-friendly with an interface that allows varying screen sizes.
5. Have a strategy for training and implementing
Buying the right field management software is half the battle. After you have bought the software, you will require a strategy to enable your technicians to use the software in the field as soon as possible. Before purchasing the software, talk to your vendor about the implementation process and the training plan they offer their clients. Apart from that, you require an internal planning and execution strategy to streamline tracking supplies, incoming service calls, and technician dispatching.
6. Check references
Don’t let your enthusiasm overwhelm you such that you lose focus. New vendors are coming up every day, and not every seller deals with genuine products. You need to make use of your references to make sure you buy the right software. You can ask to speak to the management or other clients. Don’t shy away from asking questions.